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The Best Refinance Companies
for Customer Service in
2025

The refinance companies that perform best for customer service.
We rated the nation’s top mortgage providers to determine which ones offer the highest level of customer satisfaction. From 24/7 phone lines, online chat options, and community support from a dedicated team of pros, here are the lenders that will help you the most.

Disclosure: we receive advertising revenue from some of our clients. More information

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Best Refinance Rates makes the process of finding a refinance lender more streamlined and efficient. To enable us to provide our content, we do sometimes collect revenue from our clients for consumers who visit their site from our site. We do not make any compensation for a consumer merely viewing our content. Although we sometimes adjust the ordering of which companies are profiled based on compensation, we make a point of reviewing each company independent of any compensation that may or may not be received to ensure we preserve the value that consumers enjoy from visiting our site.

Best Lenders for Customer Service in

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Ratings Methodology for Customer Service

The team at Best Refinance Rates has spent hours researching the level of customer service each of the top lenders offer in order to figure out which ones are the most agreeable to work with. To make sure we only include the best companies in the industry, we consider how easy it is to contact their staff for assistance, how helpful their site and employees are, and what extra resources and services they offer to make the refinancing process as simple as it can be. Based on our research, we’ve created the ratings and reviews you see here as convenient guides to the companies with the best customer service.

Ratings Recap for Customer Service

Rank
Company
Score
Rank
Company
Score
American Advisors Group
AmeriSave
CapCenter Mortgage
Figure
loanDepot
Mutual of Omaha
Quicken Loans
Rocket Mortgage
Achieve
Discover
LendingTree
New American Funding
PennyMac
Guaranteed Rate
Zillow Home Loan
Bankrate
Caliber Home Loans
Freedom Mortgage
Mission Home Loans
Unlock
Rate Rabbit
Beeline
SoFi
Credible
Best Refi Rates
Cashout Equity
Direct Mortgage Quotes
FHA Rate Guide
Mortgage Rates Pro
Online Mortgage Loans
Veteran.com
AnswerJunkie
Best Refinance Rates
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BestRefinanceRates.com is a comparison website and does not directly fund nor broker loans. As such, we do not represent a single lender. Disclosure: The information on this website is not financial advice. We do not display every loan option that may be available in your area. BestRefinanceRates.com collects advertising revenue from the companies we feature. Learn more

(1) Rates vary by lender and other factors. The displayed interest rates are for informational purposes. They are calculated based on a borrower with good credit, a property value of $500,000, and a loan amount of $400,000, and do not include fees, points, or other closings costs. As such, your final rate can differ.

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